Black Shark Partners with F1 Infosolutions to Provide Repair, Warranty and Help Desk Support Service

Earlier in May 2019, Black Shark had introduced its much-awaited powerful gaming smartphone Black Shark 2 in India with a price tag of ₹39,999 for 6GB/128GB variant and ₹49,999 for 12GB/256GB variant. Now, the brand announced its partnership with F1 Infosolutions and Services Pvt Ltd., to provide repair, warranty and help desk support services to its users in India.

Black Shark Hero

To provide quality of service to Indian consumers, Black Shark with F1 Infosolutions will focus on building three fundamental aspects of service, namely – Coverage, Quality, and Availability of spares. The current agreement between both the companies will provide users access 100 walk-in service centres strategically located at retail destinations for easy accessibility.

Blackshark 2 Gaming Smartphone
Black Shark 2

Blackshark has also confirmed that the service centers have been chosen basis the feedback from Black Shark’s fans in the current round of expansion. In the service centres, users can avail guaranteed 1-hour turnaround time for their smartphone repairs and complimentary pickup-drop services for their Black Shark devices.

Commenting on the announcement, David Li, General Manager at Black Shark India. said “After-sales service is one of the critical factors that define the overall purchase experience for a gaming enthusiast. We have committed significant internal resources to keep a close eye on speed and quality of resolution offered to our users. Black Shark and our partners are working round-the-clock to ensure that we are stocked with spares to provide users with the best service possible, always.”

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